Privacy Policy for REHABVERVE

Last Updated: July 25, 2025

1. Introduction

REHABVERVE ("Platform") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. By accessing or using REHABVERVE, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform.

2. Information We Collect

We may collect personal information from you in various ways, including when you register an account, use our services, or interact with our AI Assistant. The types of information we may collect include:

• Account Registration Details: When you create an account, we collect information such as your name, email address, phone number, password, and user type (patient, professional, supplier, center). For professionals, suppliers, and centers, this may also include business name, license numbers, certifications, and business addresses.
• Usage Data: We automatically collect information about your interactions with the Platform, including your IP address, browser type, operating system, pages viewed, features used, search queries, and access times. This helps us understand how our Platform is used and improve our services.
• AI Assistant Uploads: When you use our AI Assistant to analyze medical documents or other content, we securely process the text and data you upload. Please note that while we strive for security, this data should not contain highly sensitive personal health information (PHI) if you are uncomfortable with its processing for analytical purposes. We do not store this data long-term for personal identification after processing for analysis.
• Marketplace Transaction Data: If you use our Marketplace, we collect details related to your transactions, such as product selections, order history, and payment method details. We do not directly store full credit card numbers; these are handled by secure third-party payment processors.
• Communication Data: Records of your communications with us, including emails and customer support inquiries.
• Location Data: With your consent, we may collect precise or approximate location information from your mobile device to provide location-based services (e.g., finding nearby rehabilitation centers).

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Platform and services.
• Create and manage your account.
• Process transactions and fulfill orders in the Marketplace.
• Enable you to search for and connect with professionals, centers, and suppliers.
• Provide and improve the functionality of the AI Assistant and other tools.
• Personalize your experience on the Platform.
• Communicate with you, including sending service updates, security alerts, and support messages.
• Conduct research and analysis to improve our services and develop new features.
• Monitor and analyze usage and trends to improve your experience.
• Detect, prevent, and address technical issues, fraud, and security vulnerabilities.
• Comply with legal obligations and enforce our Terms and Conditions.

4. How We Share Your Information

We may share your information in the following situations:

• With Other Users: Information you provide in your public profile (e.g., professional qualifications, center details) will be visible to other Platform users.
• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf (e.g., hosting, data analysis, payment processing, customer service).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• To Protect Rights and Property: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may share your information with your consent or at your direction.

5. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is completely secure or error-free. Therefore, we cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for legal, tax, or accounting purposes). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (e.g., because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data under certain circumstances.
• Objection: Object to the processing of your personal data.
• Restriction: Request restriction of the processing of your personal data.
• Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Withdraw your consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

8. Third-Party Websites

Our Platform may contain links to third-party websites or services that are not owned or controlled by REHABVERVE. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our Platform is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Platform after any such changes constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

REHABVERVE Support

• Email: rehabverve@gmail.com
• Address: 44 Shonola Street, Ogba, Lagos State, Nigeria
• Phone: +234 8132-912-880